Dmitriev A.S., Knippel A.S. Evaluation of the Effectiveness of Residential and Utilities Services Organizations in Volgograd Region
Alexey S. Dmitriev
Branch of Federal State Statistics Service in Volgograd Region (Volgogradstat), Volgograd, Russian Federation
Alina S. Knippel
Volgograd State Technical University, Volgograd, Russian Federation
Abstract. The relevance of the study is determined by the implementation of housing reforms in Volgograd region and the need to assess their effectiveness. The object of the study is the public opinion about the current state of housing and communal services in Volgograd region. The purpose of the work is to identify the degree of satisfaction of citizens with tariffs and quality of services provided by property management companies. The methodology includes structural and statistical analysis as well as the synthesis of the results obtained from the formation of an objective and unambiguous assessment of the quality and tariffs of housing services in the region. The results obtained indicate a low level of satisfaction with the services of property management companies, herewith citizens are more dissatisfied with the level of price tariffs, while the level of satisfaction with the quality of housing and communal services is at a slightly higher level. According to the results of the study, possible directions for the improvement of the quality of services provided have been identified. The ways to reduce price tariffs by means of the optimization of funding sources by means of an effective mechanism development for public and private partnership have been suggested. In addition, the authors have determined that the control of the efficiency of residential and utilities services organizations should be transferred to the company presented by members of housing owners’ associations and other socially oriented non-profit organizations. The results of the study can be used to identify the priority areas for the improvement of housing and communal services in Volgograd region.
Key words: housing and communal services, housing conditions, sociological survey, public opinion, price tariffs, quality of life, financing, budget, public and private partnership.
Citation. Dmitriev A.S., Knippel A.S., 2020. Evaluation of the Effectiveness of Residential and Utilities Services Organizations in Volgograd Region. Regionalnaya ekonomika. Yug Rossii [Regional Economy. South of Russia], vol. 8, no. 2, pp. 207-213. (in Russian). DOI: https://doi.org/10.15688/re.volsu.2020.2.19
Attachments: /eng/contacts/10_Dmitriev, Knippel.pdf